CutiePaws Pet Sitting clients enjoy an easy to use online schedule. As a client you can view your schedule, request service, update your info, view your billing history and more! Fill out the form below to create your account.

Already have an account?

  Login

New Account Information

Policy Agreement

CutiePaws Policies (July 2026)

CutiePaws Terms & Policies


Thank you for choosing CutiePaws to care for your pets. Please review the following Terms & Policies, which govern all services provided by CutiePaws.

All services must be requested through our online client portal at CutiePawsATL.petssl.com/login. For your convenience, we recommend downloading the CutiePaws App for easy scheduling, communication, invoices, and visit updates.

New Clients & Meet & Greets

A CutiePaws team member will be assigned to your family and will contact you to schedule an initial Meet & Greet prior to your first service.

Meet & Greet Fees

  • Initial In-Person Meet & Greet: $15
  • Additional Virtual Meet & Greets: Complimentary
  • Additional In-Person Meet & Greets: $22

Additional Team Member Introductions

CutiePaws operates as a team. While we strive to assign a primary sitter whenever possible, there may be times when another qualified team member is assigned to care for your pets.

If you, your pet, or your household require an in-person Meet & Greet with any newly assigned team member, it is your responsibility to notify the CutiePaws office in advance so this requirement can be documented on your client profile. Additional in-person Meet & Greets are subject to our current Meet & Greet fee and sitter availability.

Failure to notify CutiePaws of this requirement prior to a sitter assignment may result in a new team member completing scheduled services without an additional Meet & Greet.

Team Approach

While we make every effort to assign a primary sitter whenever possible, CutiePaws operates as a collaborative team.

CutiePaws reserves the right to assign the most appropriate team member based on availability, scheduling needs, experience, and operational requirements.

All services are subject to sitter availability and scheduling capacity. While we make every effort to accommodate requests, availability cannot be guaranteed.

CutiePaws does not participate in shared reservations with individuals outside of the CutiePaws team. If friends, neighbors, family members, or other service providers care for your pets during the same reservation period, CutiePaws is responsible only for the services performed during our scheduled visits and cannot guarantee pet care, home security, or outcomes outside of those visits.

Client Profile Responsibility

Clients are responsible for maintaining accurate and up-to-date information within their client portal, including:

  • Contact information
  • Pet profiles
  • Feeding instructions
  • Medications
  • Veterinary information
  • Emergency contacts
  • Home access details

CutiePaws relies on this information to safely care for your pets and access your home.

CutiePaws cannot be held responsible for issues resulting from incomplete, inaccurate, or outdated information.

Veterinary Emergencies

In the event of a pet health emergency, CutiePaws is authorized to seek veterinary treatment using the veterinarian listed in your profile or the nearest available veterinary facility if your listed veterinarian cannot be reached.

Clients are responsible for all veterinary expenses incurred.

Payment

Payment is required at the time of booking.

Accepted payment methods include:

  • Visa
  • Mastercard
  • American Express

Clients may add a gratuity during checkout or enable Automatic Tipping within their client profile.

Reservations are not confirmed until payment has been received and approved by CutiePaws.

Additional payment policies:

  • A $25 late fee may be assessed on unpaid invoices.
  • Unused service credits expire after 6 months.

Cancellations

A minimum of 48 hours' notice is required for cancellations.

Reservations canceled with proper notice are non-refundable but may be applied as an account credit toward future services.

No refunds or credits are provided for:

  • Early returns home
  • Late departures
  • Unused scheduled visits

Holiday Services

Holiday reservations must be paid in full at the time of booking.

Observed Holidays

  • New Year's Eve
  • New Year's Day
  • Martin Luther King Jr. Day
  • Presidents' Day
  • Easter
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Columbus Day / Indigenous Peoples' Day
  • Veterans Day
  • Thanksgiving
  • Day After Thanksgiving
  • Christmas Day
  • Surrounding peak travel periods

Holiday Policies

  • Thanksgiving and Christmas reservations require 7 days' notice for cancellations or schedule changes.
  • Major holiday visits are billed at 1.5× the standard visit rate.
  • A $6 Peak Season Surcharge may apply during Thanksgiving, Winter Break, Spring Break, and other high-demand travel periods.

Last-Minute Scheduling

Services requested within 36 hours of the first visit may incur a $15 Last-Minute Scheduling Fee.

Visit Time Windows

Clients may request preferred visit times; however, visits are scheduled within reasonable arrival windows based on route efficiency, sitter availability, traffic, weather, and other scheduled services.

Exact arrival times cannot be guaranteed.

Home Access

Clients must provide secure home access through one of the following:

  • Lockbox
  • Door code
  • Garage code
  • Other approved access method

A lockbox is strongly recommended whenever physical keys are required.

If access cannot be gained due to missing keys, incorrect codes, dead batteries, building access issues, or similar circumstances, the scheduled visit remains billable. Additional fees may apply if a return trip is necessary.

Inclement Weather

CutiePaws will make every reasonable effort to complete scheduled visits during inclement weather.

If conditions become unsafe, visits may be delayed, modified, or shortened. Outdoor walks may be replaced with indoor enrichment and potty breaks when appropriate.

Additional Policies

  • Crated dogs must receive more than two visits per day (excluding midday dog walking clients).
  • Cats must receive visits at least every other day.
  • Pets must be current on required vaccinations.
  • CutiePaws is not responsible for pets with unrestricted outdoor access, including dog doors or invisible fencing.
  • Clients are responsible for medical expenses if a pet bites or injures a CutiePaws team member.
  • Additional charges may apply for excessive clean-up, illness care, veterinary transport, waiting for building access, or other service delays.
  • CutiePaws is not responsible for false alarm charges.
  • Retractable leashes are not permitted.
  • Clients must provide a properly fitted collar or harness. Martingale collars and Easy Walk harnesses are preferred.

Pet Photo Authorization

Clients grant CutiePaws permission to use photographs of their pets taken during scheduled services for marketing purposes, including our website and social media.

Owner names, addresses, and personal information will never be published.

Acceptance of Terms

By scheduling services with CutiePaws, clients acknowledge that they have read, understood, and agree to these Terms & Policies.


By clicking "Agree & Submit" you are confirming your acceptance of these policies.